By ordering from this site all users acknowledge and accept the terms. Contents of this site are subject to the following terms.

These terms apply to all sales made from our websites or through auction sites. If you do not agree to our terms, please do not make the order.

Our Shipping & Returns Policy
We offer good quality products and make every effort to meet your high standards for quality products, accurate descriptions, reliable delivery and customer service. We are totally on-line this allows us to keep prices low.

All prices on this site are in GBP (Great British Pounds).

Custom Declaration Tax Saving:
We declare shipments as a GIFT to help you save tax. We are not however responsible for selective customs charges. Customs in all countries carry out selective checks to ensure that no prohibited goods such as drugs, indecent or obscene material, weapons etc... are received in the relevant countries. By placing an order with us, you agree to pay the customs and/or excise duty and/or import VAT, if applied by customs, at the time of delivery.

Shipping:
All items are shipped to you from either our stocks in the UK, China and Hong Kong or direct from the manufactures in Hong Kong & China. We ship worldwide at no cost to you. The price you see is the price you pay.

All orders will be processed within 2 working days and shipped within 3. You will be notified at ever step via email and online from your Order History in your profile. Please allow emails from dg-rc-estores.com on your email client.

Delivery is normally 3-7 working days on models and large items and 7-14 working days on parts and small items.

If you do not receive your order by the quoted time please allow 25 working days before you inform us. This is because delivery in some countries may be longer than quoted and we can not claim for lost international post until 25 working days have past.

We will ship to the shipping address that you provide. We are not responsible for incorrect, wrong or mis-spelt addresses. If the goods can not be delivered for this reason we will not issue a refund.

When taking receipt of a package that we send that needs a signature, please check the package before signing for it. If the package is damaged and it looks like the contents are damaged, please do not sign for it and refuse to accept delivery of damaged goods. Then contact us immediately, let us now that you have refused to take delivery due to damaged packaging and give a description of the damage.

Returns:
You have a 7-day 'cooling off' period on all models (this does not apply to consumables\parts\spares)

If you should experience a problem, question or concern regarding your purchase, please contact us immediately, we may ask for digital pictures to be emailled to us of the model to help illustrate any issues.

If the goods you received were incorrect because of our error we will pay all delivery costs - including those of the safe return of the goods. You will be refunded for the postage upon our receipt of the returned good.

All sales are final, no refunds. Exchange of defective parts only within 7 days upon receipt of goods. We reserve the rights to not entertain requests received thereafter.

There is no warranty or returns policy that covers air bound models once they have been flown/used. This is the norm with air bound models.

DG-RC eStores does not accept any liability of a product being purchased incorrectly. This can however be rectified before shipment.

Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.

There is no return once the merchandise box is opened. The packaging must have been handled with anything other than 'reasonable care'.

Items returned must be in as-new conditions with the manuals, accessories and all other items intact in original packaging.

Returned merchandise must be received by us before we will process and ship out any replacement.

All merchandise should be returned by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not be responsible for lost returned merchandise in shipping.

We are not responsible for any damage caused by improper misuse or mis-assembly of items. All postage expenses incurred in connection with the repair or replacement of any goods or any defective parts are the customer’s responsibility. This includes any defects or damages to goods resulting from misuse, failure to follow the manufacturer’s recommendations concerning use and maintenance, or damage that is not the result of normal use.

We reserves the right to not accept any returned merchandise, and return the merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.

In order to avoid unnecessary postage costs to you, we will endeavour in the first instance to try and resolve any problems via email and the use of digital pictures. Failing that, after the return of goods to us we will inspect / repair any faulty item/s and if necessary we will replace the said faulty item/s with the same or equivalent or better.

We will email you the address to send the item/items too. Depending on the item this will be either Hong Kong, China or the UK.

Please Note :

1. All items are tested 3 times to make sure they are working properly before we ship them to our customers, this includes in the case of air bound models a short flight test by experienced RC pilots.
2. Please inspect the product when you receive the shipment, identify any issues and report them to us BEFORE you try to fly\use it. Please also check over the product (especially helicopters and planes) and make sure they are in all good order before use (or taking to the air).
3. Return\exchange\refund is not allowed if the item has been used or flown. Please understand that RC helicopters and airplanes can crash if mistakes are made or you do not know how to fly, any kind of crash or hard landing may cause damage to a helicopter or plane. We have no control over your flying skills, behavior or the conditions you have chosen to fly in. We test all products before shipment as stated above, if you have any problem with the aircraft or other product(s) you ordered from us, please report it at the time you received the shipment (not after use, please). If you used\flown the product, or crashed the product, no matter what the reason. We're sorry but we can not be responsible for your crash or use.

We reserves the right to amend this policy without further notification(s).

Our Warranty & Disclaimer.

All products are sold under this warranty and disclaimer

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by DG-RC eStores.

The user is required to read all instruction manuals and follow the manufacturers guidelines. DG-RC eStores cannot accept responsibility for injury and/or crash damage or loss of kit, or accessories, parts and materials that occurs during the use of any radio controlled model. Great Care should be taken when using RC flying models or products related to RC flying models. If you have questions or concerns contact us here.

Limits of Responsibility:
We accept NO responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio controlled model. We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers).

DG-RC eStores is not responsible in any way for any and all bodily injurie(s) and/or property damage that may occur from the use of or caused by in any way the lithium Polymer (Li-Po) and NiCd / NiMH cells/packs sold by DG-RC eStores

I M P O R T A N T

Lithium Batteries can catch on fire. Lithium batteries should NOT be left unattended while being charged as THEY CAN CATCH FIRE. Proper precautions should be taken before charging Lithium batteries such as having a fire extinguisher ready and placing the batteries in a fire safe container.

We do not except any liability for misuse of any battery or model purchased from any of our sites. The safety of you and your property is your responsibility.

RADIO CONTROLED MODEL AIRCRAFT AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.

To reduce the chance of frustration, a new modeler should become involved with other modelers in order to learn the necessary skills. This may involve simply by joining a local club and becoming acquainted with experienced modelers. These modelers are a source of knowledge and experience that can be invaluable to the new modeler when he/she begins to learn to fly. An experienced modeler can act, as an RC flight instructor to teach a new person the skills required to fly the aircraft properly and to avoid the inevitable crash.

New modelers must realize that a radio controlled model aircraft is not a toy. It is a true aircraft in that it flies and operates by the same principles as a full-scale aircraft with the difference being the size and weight. We want you to be a safe pilot, for yourself, your fellow club members, and the sport itself. Unsafe practices and procedures can result in serious injury. The average model will fly in a range of 30 to 100 km/h and weigh 2 to 3 kg. The force of the model hitting an object can be devastating especially if it hits a person. Models must be controlled properly both for enjoyment and for safety. The skills required to accomplish this must be learned from an experienced modeler.

General Disclaimer
By ordering for this site all users acknowledge and accept the disclaimer's. Contents of this site are subject to its terms.

• The information on this site maybe updated or withdrawn from time to time. However, we hereby exclude any warranties (whether expressed or implied), as to the quality, accuracy, efficacy, completeness, performance, fitness for a particular purpose on the site or any of it's contents contained within the site.
• We will not be liable for any damages (including, without limitation, damages for any consequential loss or loss of business opportunities or projects, or loss of profits) howsoever arising and whether in contract, tort or otherwise from the use of or inability to use the site, or any of its contents, or from any action or omission taken as a result of using the site or any such contents.
• We make no warranty that the contents of the site are free from infection by viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof.
• You should note that certain links on the site lead to resources located on servers maintained by third parties over whom we have no control and accordingly we accept no responsibility or liability for any of the material contained on those servers.
• Where part of the site contains advertising and other material submitted to us by third parties please note that those advertisers are responsible for ensuring that material submitted for inclusion on the site complies with all legal requirements. We do not accept liability in respect of any advertisements.
• All liability is excluded to the extent permitted by law including any implied terms.
• Variations and amendments to these terms may be made, without notice, as required by the site management.

The information contained on this site is updated on a regular basis as necessary. However, we cannot guarantee that inaccuracies will not occur. DG-RC eStores will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

DG-RC eStores is not responsible for typographic errors. Information contained in advertisements is neither confirmed nor warranted by DG-RC eStores.

Links from our site lead to pages maintained by individuals, agents, or other organizations. These are provided purely for your convenience. They do not imply that DG-RC eStores endorses or supports those individuals or organizations, the information on their pages, or their products or services in any way. No responsibility is assumed by DG-RC eStores for the contents of their pages.

Pictures listed on this site are for reference only. The factories may change the product design from time to time. We will always supply the latest new version of items.

Offers of Goods and Services
While every effort has been made to ensure accuracy, the indication of available products on the pages, does not constitute a formal offer of availability.

In the interests of continuous improvement, adaptation to customers requirements, and the need to ensure availability, our products range is being continually updated.

Copyright
All materials on this web site are copyright © 2006 - 2008 DG-RC eStores. All rights reserved.

Terms of Use
Please review the following conditions concerning your use of this web site. By accessing this web site, you agree to follow and be bound by these terms of use.

This web site is managed by DG-RC eStores from its offices in the United Kingdom. All matters relating to your access to, or use of, this web site shall be governed by the laws of the United Kingdom.

You may view, download, copy and print pages, documents, images and graphics from this web site subject to the following:
The materials may be used solely for informational purposes. The materials may not be modified or altered in any way.

Except as expressly stated above, you may not download, use, copy, print, display, reproduce, publish, license, post, transmit or distribute any information from this web site in whole or in part without our prior written permission. This does not include any of our affiliate programs.

While we take every reasonable care to publish accurate information on this web site, such information from time to time may be out of date or include omissions, inaccuracies or other errors.

Under no circumstances shall we be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use incurred by you or any third party arising from your access to or use of this web site, or your inability to access this web site.

This web site may contain hyperlinks to web sites controlled by organizations other than DG-RC eStores. We are not responsible for, or accept any responsibility over the content of such web sites.

We reserve the right to modify, change or discontinue this web site at any time without notice.